Personal Web Server Version 4.0
Release Notes

Welcome to Microsoft® Personal Web Server (PWS) 4.0. Please refer to these release notes to obtain the most up-to-date information about installation, documentation, support, and other known issues.

Installing PWS 4.0
Product Documentation
Other Known Problems and Limitations
Providing Feedback
Microsoft Technical Support


Installing Personal Web Server Version 4.0

Other Installation Considerations

Reinstalling Windows NT Service Pack 3
If you reinstall Windows NT Service Pack 3 for any reason after PWS 4.0 is installed, do not overwrite the newer files that were installed by PWS 4.0.
Uninstalling the Product
To uninstall the product, rerun the Setup program for this release. There are several ways to access the Setup program. You can use the compact disc, or click Start, point to Programs, point to Windows NT Option Pack 4.0, and then click Windows NT Option Pack 4.0 Setup. Follow the instructions in the dialog boxes and, when prompted, click the Add/Remove button to uninstall the software.
Installation Errors and Problems

Upgrading Considerations

Setup.exe is not code signed
When running Setup from the PWS CD from the setup Web page, Internet Explorer will display an error message indicating that Setup.exe has not been code signed. Setup.exe is a 16-bit file and 16-bit file formats cannot be code signed.

Product Documentation

All documentation for the product is available online. You can access the Help topics by clicking Start and pointing to the program group where the product is installed, or by using the Help menu of the administration tool. Context-sensitive help is also available by clicking the Help button on a property sheet or dialog box.

Using the Documentation

Please observe the following guidelines when using the online documentation:


Other Known Problems and Limitations

The following list contains known problems and limitations in this release:

Administration
Internet Server Application Program Interface (ISAPI)
Active Server Pages
Server Security
Exploration Air Sample Site Issues
General


Providing Feedback

Peer-to-peer newsgroups are available to help you interact with other users of our products, including Microsoft Most Valuable Professionals (MVPs). You can use any newsreader software to access these newsgroups. Regardless of the newsreader or news client you are using, you may need to configure it to read the newsgroups. When prompted for News Server, specify msnews.microsoft.com. You do not need to enter an account name or password. Before posting to the newsgroups, please review the Microsoft Newsgroup Rules of Conduct. For more information about Microsoft newsgroups please see http://www.microsoft.com/support/news/ and choose Personal Web Server.

Newsgroups supporting the Windows NT Option Pack 4.0 will become available in the near future. You should refresh your newsgroup subscriptions often in order to find the latest newsgroup for this product.


Microsoft Technical Support

If you have a technical question about Microsoft® Personal Web Server, use this online documentation or consult Help by clicking the Help button during a procedure. If you still have a question, Microsoft offers technical support and services ranging from self-help tools to direct assistance with a Microsoft Technical Support Engineer.

Note   The services and prices listed here are available in the United States and Canada only (see Technical Support Worldwide below).

Self-Help Tools to Find Answers Yourself

Microsoft Technical Support Online: This innovative site uses the cutting-edge technology of Microsoft to help you access the most relevant technical information and resources to answer your support questions. Use the Troubleshooting Wizards to easily diagnose and answer technical questions. Or select technical articles, programming aids, or commonly asked questions from the Microsoft Knowledge Base of over 75,000 articles. Visit http://www.microsoft.com/support/ today and see how easy it is to find the answers you need.

Direct Assistance with a Microsoft Technical Support Engineer

Standard No-Charge Support: Support for Personal Web Server is provided as part of the support available for Windows NT Workstation. Specifically:

A total of two (2) no-charge incidents for either Personal Web Server or Windows NT Workstation

To receive Standard No-Charge Support in English, in the U.S., please call (425) 635-7018 6:00 A.M. to 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, for support in French, please call (905) 568-4494, 8:00 A.M. to 8:00 P.M. Eastern time, Monday through Friday, excluding holidays.

Note   Toll-charges may apply.

*If your Microsoft product was pre-installed or distributed with your personal computer, the personal computer manufacturer is responsible for providing your product support. For support, contact the manufacturer or source from which you obtained your Microsoft product.

Pay-Per-Incident Support: If you require support after normal business hours, or if you have used your two incidents of Standard No-Charge Support, as described above, you can purchase Pay-Per-Incident Support. In the U.S. and Canada, for a fee of $95US per incident, please call (800) 936-5900, 24 hours a day, seven days a week, including holidays. In the U.S. only, you can also call (900) 555-2110.

Note   Support fees for the (800)# calls will be billed to your VISA, MasterCard, or American Express credit card. Support fees for the (900)# calls will appear on your telephone bill.

Priority Annual Support: If you anticipate a high volume of support incidents, or need priority access to Microsoft Technical Support Engineers, you can purchase a Priority Annual Comprehensive Account. In the U.S. and Canada, for more information or to purchase an annual account at a cost of $1,695US per 10 incidents, call (800) 936-3500, 24 hours a day, 7 days a week, including holidays. To submit an incident against an existing account, call (800) 936-4900, 24 hours a day, 7 days a week, including holidays.

Submitting questions via the Internet: In the U.S. and Canada, you can also submit your Standard No-Charge, Pay-Per-Incident or Priority Annual support questions via the Internet with Web Response. For more details, go to Microsoft Technical Support Online at http://www.microsoft.com/support/.

Additional Support Options

Support Programs and Services: Microsoft Technical Support also offers professional support programs and services for medium-sized and large businesses that require more than just standard incident resolution. For more information, see the Technical Support section of the Help file, or visit Microsoft Technical Support Online at http://www.microsoft.com/support/.

Text Telephone: Microsoft text telephone (TTY/TTD) services are available for the deaf or hard-of-hearing. In the United States, using a TTY/TTD modem, dial (425) 635-4948. In Canada, using a TTY/TTD modem, dial (905) 568-9641.

Technical Support Worldwide: Support services and prices may vary outside the United States and Canada. For information on support available outside the U.S. and Canada, contact the local Microsoft subsidiary in your area. For a list of worldwide Microsoft subsidiaries, see the Technical Support section of the Help file, or visit Microsoft Technical Support Online at http://www.microsoft.com/support/.

Note   The services and prices listed here are available in the United States and Canada only. Support services may vary outside the U.S. and Canada. For more information on support in other locations, contact your local Microsoft subsidiary.
Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.


Copyright Information

© 1997 Microsoft Corporation

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